Windows Phone 8 comes of age at last (hands-on)

Windows Phone 8 makes big changes while remaining true to its core. It's sharp, colorful, clean, and simple, but also hip and a bit exuberant. New features include a surge of NFC actions, greater customization, and a heavy peppering of more-minor additions and adjustments, but it's the tiled-based interface that's the most unique and defining characteristic of the entire update. On the whole, it is a worthy refresh, and one that gives Microsoft's mobile platform the boost it needs to compete against Android and iOS.
Yet for all its strengths, there is no one exciting, stand-out feature that will get people talking, or that will make you itch to pick up a Windows Phone device if you weren't already interested before. That's because in Windows Phone 8, Microsoft mostly plays catch-up to Android and iOS by muscling up faster processing power, high-definition screen capability, and support for expandable memory. Closing the chasm is a good thing; it's exactly what Microsoft needed to do. But what we're left with is a unique-looking OS that offers only a few truly innovative contributions to persuade those on other platforms to leave what they know.
Although Microsoft still has some work to do, Windows Phone 8 has the potential to power compelling devices that will for the most part meet a smartphone user's demands. We'll just need a strong roster of handsets.
Editors' note: I tested Windows Phone 8 on the global version of the HTC Windows Phone 8X. Microsoft scattered a lot of little changes throughout the OS, and many of the ones I wanted to see weren't turned on yet before the official launch. I'll return to those after they've become available with a rated review. In this deep dive, though, I cover the 
 most major changes and additions.

Start screen

Ironically, Windows Phone 8's most identifying feature isn't limited to the OS at all. The worked-over Start screen, with its wider screen real estate and resizable live tiles, also bedecks earlier Windows phones that received the 7.8 OS update.

Choose small, medium, or large sizes for the new Windows Phone Start screen.

(Credit: Screenshot by Jessica Dolcourt/CNET)

Regardless, the Start screen change moves the OS forward. Cycling through the trio of live tile sizes is easy enough to keep almost any interface-Goldilocks happy, and if the screen gets overwhelmingly busy, I suppose you have only yourself to blame. I do miss some of the space between widgets that separates organization from chaos, and a little more control over individual tile colors would help break up the monochromatic monotony of mostly red or blue tiles, for instance, but I welcome the plethora of new theme colors (20 in all) and the heightened customization.

Now you can jazz up the lock screen with Groupon offers, the weather forecast, or social networking updates.

Here's a nice addition: you can now choose a dynamic lock screen background that offers useful information at a glance. Groupon deals, Facebook updates, and, on the Windows Phone 8X, the HTC weather widget, are favorites so far.
Kid's Corner
Raise your hand if you've ever handed your phone to a kid to entertain him. Mine's up, too. Microsoft built in a progeny-friendly profile of sorts, that gives kids basic control over theme colors, what they want to open, and not much else.

Kid's Corner has its own lock screen (left) and adult-approved apps, songs, and games.

(Credit: Screenshot by Jessica Dolcourt/CNET)

Adults choose the games and apps they can pin to the Kid's Corner -- none of which includes a Web browser or dialer -- and if you have a lock screen enabled, munchkins can't get back to the guts of the device.
If Kid's Corner is on and you have a lock screen, you swipe left to unlock as you would your own profile. Without a lock screen, you can launch Kid's Corner from the app.
Stuff you can do with NFC
Tap + Send was one new addition I was most excited to try. The built-in NFC protocol means you can tap NFC phones to share contacts, URLs, Word documents, photos, song titles, and video with other Windows Phone 8 or NFC-enabled Windows 8 devices.
Yet you can't simply tap two devices together; you have to go through the menu, then sharing options to select "Tap + Send." It works fine, but Android's method of touching backs, then pressing to accept, is easier and faster since it requires fewer steps. Incidentally, I was also able to share a URL with the Samsung Galaxy Note 2, but not photos. I haven't yet tested NFC sharing with any other non-Windows device.
Wireless charging and pairing devices are two other very promising uses I've seen in demos, but haven't been able to really try out myself. Nokia will surely pass around wireless chargers with its review units of the Lumia 920, which boasts built-in wireless charging through the Qi standard.

Tap + Send starts with the Share button, and ends with bumping together two NFC-ready devices.

NFC is also synonymous with mobile payments, and when it finally catches on, Windows Phone will be ready. If the carrier enables it and if there's a compatible point-of-sale terminal, you'll be able to use your phone as a virtual wallet to sign off on paying for goods.
So far, Microsoft's stab at NFC is off to a good start, but I would like to see even more content enter the sharing bubble: all OneNote notes (not just audio notes), podcast tags, and directions.
Wallet
Even if you can't find any vendors that accept NFC payments, you can still use Microsoft's new wallet, starting with the engine to find local deals. Right now, Living Social is all that was enabled so far, and most of the offers I saw were bizarre and not local. I'm sure this will work out when the OS officially launches.
If you're planning to link a credit card to purchase content, the wallet is one good way to do it. I also added the information for my public transit card. It was tedious as you might imagine, and although I could snap a picture to identify the card, all I really wanted to do was store a photo of my card's serial number that I could reference later. That should also be an option. Of course, an OCR reader that accurately transcribed images to text would be the best.

Windows Phone 8's new wallet app.

The benefit of going whole hog and adding those details one by one is the potential for your bank's app and others to hook into your card and add richer information and services. There's no SDK out at the time of this review, so developers haven't had a chance to code these extras yet.
In a similar vein, the upcoming Fast Cards in the wallet will filter out the payment cards that you can use for NFC payment, so they'll be ready in a tap. It's a great implementation in theory.
Maps
A small but useful feature is downloading Nokia maps for offline use. It's a little fussy to find and set up, and maps download by state or region. That's great for traveling abroad, but not so hot when all you'd really like to do is download directions you just looked up, or save the map you have on your screen.
Screenshots of maps will work, but it'd be great to store downloaded maps in the maps app, rather than have to root through your camera roll to find your photo. Still, gift horse...mouth. Still, map downloads are a unique platform addition, and one I hope that Microsoft and Nokia will continue to build.
Voice-to-text, voice commands

Voice dictation is a mobile OS necessity, one that Microsoft enhances in Windows Phone 8. However, voice-to-text is inconsistent to use, it isn't always accurate, and it doesn't understand punctuation. To me, that adds up to hit-or-miss usability.
Here's an example. Voice notes come to OneNote in Windows Phone 8. Press and hold the Start button from any screen, say "Note," and start talking. If you tweak the settings, it will also work from the lock screen. I wish you luck; the TellMe voice recognition engine didn't recognize or transcribe correctly, and entered the word "period" when I wanted the symbol. It's clearly better for short notes, rather than bullet-point lists and lengthy e-mails.

Third-party voice commands at work in Audible. Sometimes it worked better than others.

Making matters more confusing, OneNote has a voice input button in the app. But if you use that, you're only entering an audio file, not translating the spoken work into type.
Voice dictation works as advertised in the e-mail and text message composition windows, but with the same punctuation and comprehension issues. Shorter, well-enunciated speaking is more successful.
In June, Microsoft demonstrated how third-party developers could plug voice commands into their apps. They used Audible, the audiobook app, to show how it's done. I similarly tried a test version of Audible for reviewers, but the experience was buggy. Commands only worked part of the time, usually to play and pause. I was able to skip ahead a chapter as well.
Where I ran into trouble was when Audible didn't hear me, or didn't understand my command. Once I saw that yellow error message on the screen, no amount of rebarking orders would get the app back on track.
The feature is a great idea, but I hope it works better in real-life situations than it did in this reviewer's release software.
Bing

On the whole, Microsoft does a good job with the Bing app, which gains some enhancements in the form of recommendations for places and things that are either popular or endorsed by your Facebook friends.
For example, if you're looking for a restaurant or activity nearby, Bing will call out the cafe your friends like before it shows you an unknown spot. The new For You panel in Local Scout follows this principle as well.

Bing now guides you like never before.

Another addition I do like is the deeper context in the Bing app home screen. Swipe right to see more panels like new movies, top headlines, and local deals. It'd be great to see more than just one example for each category before the OS drives you to load a new page to see them all.
Search results categories also get slightly beefier, gaining shopping and video in addition to photos, local, and Web results. You mostly won't notice the new features, but they do add to the app.
Camera app
The best new feature to come to multimedia is one that's going to take developers to catch on, but it's one of Windows Phone 8's truly innovative features.

Windows Phone 8's photo-editing tools add cropping and rotation.

In the camera app, you can choose "lenses" that act like effects. Bing Vision, the bar code scanner and media reader, is loaded by default. Techbuddies Online Inc has the only other lens option so far, but downloading it didn't bring up the option in the lenses area. It will take some time for developers to add lenses to the camera. Ultimately, the feature's success will depend on the devs.
Microsoft has also added some long-awaited editing tools. Cropping and rotating photos joins auto-fixing. Photo-editing apps will take care of color correction, straightening, red-eye reduction, and the rest, but Microsoft really could have taken integrated editing a step further by weaving other common editing tools into the photo app, as they are in stock Android 4.0 and above. Microsoft would actually offer the advantage there, since many Android manufacturers don't actually use those editing tools.
Pinch-to-zoom in the camera viewfinder is another better-late-than-never addition.
Microsoft's new music store
Fly the flag and play "Taps": Zune is dead. Taking its place is the extremely similar Xbox Music Store and subscription to stream and download songs at will.
The Music Pass is free for 30 days, then costs $10 per month after that, or about $100 for the year. It works on Windows 8 PC and Xbox 360. In Windows Phone 8, it means that any music connected to your Microsoft ID is stored in the cloud and accessible anywhere else. You'll also be able to download songs to save bandwidth (huzzah!) if you'd rather not stream.
Gaming
Of the three major changes to hit Windows Phone gaming, multicore processing is the most hidden. Microsoft also fills the gap by offering in-app gaming purchases -- which I wasn't able to test since the apps aren't available.

  

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Saving Android From a Second-Rate Future

By the official count, more than 50 percent of all smartphones in the US are running Android, while 32 percent are running iOS. So Google’s mobile operating system wouldn’t seem in need of saving.
But the official count is a lie. It’s not that the industry groups that publish these numbers are deliberately misleading you. It’s that almost no one is using a true Android phone. I’d put it at under 2 percent. Google has indicated that it’s willing to be bare-knuckled in its handling of Motorola, slashing thousands of jobs to streamline the company. Now it needs to wield Motorola as a weapon and take back control of its mobile OS. Otherwise, Android apps are going to remain second-rate or warmed-over versions of what’s available in Apple’s App Store.
 
Every iPhone comes with iOS exactly as Steve Jobs intended, which means developers know precisely what they’re getting. But Google’s hardware partners like Samsung and HTC deploy heavily customized versions of Android onto their phones, replacing Google’s clean experience with their own user interfaces and bloatware. Given all the Android skins like Pure Breeze and Sense and TouchWiz, and all the companies that have failed to upgrade their customers’ Gingerbread devices to Honeycomb, or Honeycomb to Ice Cream Sandwich, there are dozens of different versions of Android in use right now.
 
So unless your phone says “Nexus” on it, you’re not running true Android. And Samsung’s Galaxy Nexus, for example, accounts for just 0.5 percent of the smartphone market. It’s a safe bet that there are more people using jailbroken iPhones than Nexus phones. If I were a Google engineer who’d poured his time and effort into the beautiful Android 4.1, aka Jelly Bean, I’d be pissed.
In what must be doubly exasperating for Google’s design team, even Microsoft has learned from Android’s difficulties, insisting on an Apple-like consistency of experience across the various Windows Phone devices. Yes, that means it’s also a more closed experience. But somewhere along the line, “open” in Android became an excuse for Google’s hardware partners to chase arbitrary distinctions in their proprietary versions of the OS rather than focusing on phones that deliver a great user experience.
 
I don’t say this as an Apple partisan. Far from it. I’m one of those rare people who bought a Windows Phone with his own money, and I ordered the Nexus One the day it was released, despite the $529 price tag. Only 135,000 people joined me in the first two months the phone was out. Compare that to Samsung’s Galaxy SIII, which broke 10 million in sales in June and July of this year but which runs Samsung’s own version of Android. To see Android make the leap from being the default option that comes with a service plan to actually becoming the platform that defines smartphones in the public’s imagination, Google needs to take on not just Apple but everyone in the Android hardware space too. Motorola has said it’s going to streamline its offerings. I’d push that even further. Go with a single model. And it shouldn’t have a name that reads like a license plate. Instead of the Atrix HD MB886, it should just be the Nexus Phone, with a marketing campaign that focuses on the phone, rather than Android. (When’s the last time you saw an iPhone commercial that talked about iOS?) Make it clear that this is the Google Phone.
Yes, describing this phone as “the real Google experience” will upset hardware partners like HTC and Samsung. But given the $12.5 billion it paid for Motorola, Google has kind of already suggested that it doesn’t care. Now it’s time to act like it.

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Windows 8 Bugs Hurt Microsoft, Intel CEO Said to Tell Staff

Intel Corp. (INTC) Chief Executive Officer Paul Otellini told employees in Taiwan that Microsoft Corp.’s Windows 8 operating system is being released before it’s fully ready, a person who attended the company event said.
Improvements still need to be made to the software, Otellini told employees at a company meeting in Taipei yesterday, said the person, who asked not to be identified because the meeting was private.
Enlarge image
Microsoft is eager to get Windows 8, the first version of its flagship software compatible with tablets, into computers next month to help it vie with Apple Inc.’s iPad during the crucial holiday shopping season. Photographer: Jonathan Alcorn/Bloomberg
Intel Corp. Chief Executive Officer Paul Otellini told employees improvements still need to be made to Microsoft Corp.’s Windows 8 operating system. Photographer: Noah Berger/Bloomberg
Microsoft is eager to get Windows 8, the first version of its flagship software designed for touch tablets, into computers next month to help it vie with Apple Inc.’s iPad during the holiday shopping season. Releasing the operating system before it’s fully baked is the right move, and Microsoft can make improvements after it ships, Otellini told staffers.
Intel, the biggest semiconductor maker, is Microsoft (MSFT)’s closest partner, and Otellini’s remarks echo criticism from analysts such as Michael Cherry at Directions on Microsoft. While Windows is fundamentally sound, the operating system lacks a wide range of robust applications and PC makers haven’t had enough time to work out kinks with so-called drivers, which connect software to such hardware as printers, Cherry said.
“We are concerned at the level of bugs and fine tuning that appears necessary to get the beta systems we demoed ready for prime time,” Alex Gauna, an analyst at JMP Securities LLC in San Francisco, wrote in a Sept. 13 note in response to versions of Windows 8 shown at Intel’s recent developer forum.

Vista Flops

Technology vendors often release software before it’s completely ready and make adjustments on the fly. Still, the practice can backfire. Vista, a version of Windows that debuted in 2007, was introduced two years late. It was met with poor adoption as the software initially didn’t work with many applications and drivers.
“With over 16 million active preview participants, Windows 8 is the most tested, reviewed and ready operating system in Microsoft’s history,” said Mark Martin, a spokesman for Redmond, Washington-based Microsoft.
Laura Anderson, a spokeswoman for Santa Clara, California- based Intel, declined to comment on the internal meeting. She also said that the company “believes Windows represents a tremendous opportunity for our business and we’re looking forward to working with Microsoft on enabling a host of new experiences on a variety of devices.”

Intel’s Sales

During the meeting, Otellini declined to elaborate on the company’s outlook following the announcement this month that it’s cutting the third-quarter revenue forecast. Lackluster demand for PCs won’t be bad enough to cause the company to lay off workers, and the market will grow in 2013, he said.
Intel said on Sept. 7 that third-quarter sales will be $12.9 billion to $13.5 billion, from a prior projection of $13.8 billion to $14.8 billion. Analysts on average had estimated sales of $14.2 billion, datahttp://www.techbuddiesonline.com/ compiled by Bloomberg show.
Intel said orders in emerging markets and demand for chips used in business machines are lower than expected, compounding concern that the PC market may not grow this year as consumers flock to smartphones and tablets.
In German trading, Intel shares dropped 0.5 percent to the equivalent of $22.51 while Microsoft fell 0.6 to the equivalent of $30.36 as of 9:22 a.m. in Frankfurt. Intel yesterday slipped 1.1 percent to $22.54 at the close in New York while Microsoft declined 1.3 percent to $30.39.
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